Support

Before you write to us

Most issues are answered on our FAQ page, and most download problems are solved by signing in again and regenerating the download link from your Library.

Purchases and receipts

Every completed order sends a receipt by email and appears in your Order history, where you can also open a printable invoice. If a payment was taken but no order appears, contact support with the email address used at checkout and we will trace it.

Downloads

Download links are personal, signed and time-limited. If a link expires, open the game in your Library and generate a new one. If a download fails repeatedly, tell us your operating system, browser and the build version shown on the game page.

Refunds

You can request a refund within 14 days of purchase from your Order history, or directly from our payment partner at https://paddle.net. See the Refund Policy for full details.

Account access

Use the "Forgot password" link on the sign-in page to reset your password. If you signed up with Google, sign in with Google. For account deletion, open your Account page or write to us.

Bug reports

Include your platform, hardware, the game version, what you expected and what happened. Screenshots, video or log files help enormously.

Response times

We reply Monday to Friday and aim to answer within one business day. Payment and refund cases are prioritised.