Frequently asked questions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. They handle payment, tax, invoicing and returns, and your card details are never stored by us.

Major credit and debit cards and the wallet methods supported by our payment partner in your country are available at the secure checkout step.

Prices are shown in your selected currency at checkout. Applicable VAT or sales tax is calculated by our payment partner based on your billing country and shown before you confirm.

Immediately. Once payment completes, the game is added to your Library, a receipt is emailed to you, and secure download links become available on the spot.

Download links are signed and time-limited to prevent sharing. Open the game in your Library and generate a fresh link at any time — there is no limit.

Yes. You can request a full refund within 14 days of purchase from your Order history or directly at paddle.net. See the Refund Policy for details.

The refunded title is removed from your Library and its download links stop working. Any remaining copies must be deleted.

You need a free account to buy, wishlist and download purchased games. Free demos can be downloaded without an account.

Each game page lists its platforms, system requirements, build versions and file sizes under System requirements and Downloads.

Age rating information is shown on each game page alongside the developer, publisher, version and release date.

Open your Account page to request deletion, or email our privacy contact. We remove or anonymise personal data within 90 days, except records we must retain for tax purposes.

Use the Contact page or the support email published on our Support page. We reply Monday to Friday, usually within one business day.