Refund Policy

We want you to enjoy what you buy. If a purchase is not right for you, you can ask for your money back within the window below.

1. 14-day refund window

You may request a full refund within 14 days of your order date. This applies to purchases and pre-orders made through our store.

2. How to request a refund

• Open the order in your Order history and use the "Request a refund" option, or

• Contact our support address published below, or

• Request the refund directly from our payment partner at https://paddle.net using the email address you used at checkout.

We aim to review every request within 2 business days. Approved refunds are returned to the original payment method by Paddle, typically within 3–10 business days depending on your bank.

3. What happens after a refund

When a refund is approved, the corresponding licence and library access for the refunded product is withdrawn and download links stop working. You must delete any remaining copies of the product.

4. Pre-orders

Pre-orders can be cancelled for a full refund at any time before release, and remain covered by the standard 14-day window after the product is released to your library.

5. Free products and demos

Free games and demos involve no payment and therefore no refund.

6. Faulty or misdescribed products

If a product does not work as described, contact us at any time — including after the 14-day window — and we will help troubleshoot or arrange a refund. This does not affect your statutory rights as a consumer, including the rights available to consumers in the EU.

7. Abuse

We may decline refunds where there is evidence of fraud, chargeback abuse, redistribution of our files, or repeated buy-and-refund patterns.

8. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, handles returns, and processes all refunds. Paddle's own refund policy is available at https://www.paddle.com/legal/refund-policy.

9. Contact

Refund questions can be sent to the support address published below.